At Century Marina Hotel, Lusail, we offer many rewarding career opportunities across the hospitality industry. Join us and become part of a dynamic team dedicated to delivering exceptional service and creating memorable guest experiences. With a focus on professional growth and a supportive work environment, your career success is our priority.
As a Hotel Waiter or waitress, your main duties include greeting guests, taking and serving orders, addressing guest needs, and ensuring a pleasant dining experience. You also handle payments, maintain cleanliness, and work with kitchen staff to ensure timely service.
As a Housekeeping Attendant, your main duties include cleaning and organizing guest rooms and public areas to meet hotel standards, replenishing amenities, reporting maintenance issues, ensuring hygiene, and assisting with laundry and inspections as needed.
As a Multi-Technician in a hotel, your primary role is to perform maintenance and repair tasks across various areas, including electrical, plumbing, HVAC, and general building maintenance. You are responsible for troubleshooting issues, ensuring that all equipment and facilities function properly, and responding to guest service requests regarding maintenance needs.
As a Hotel Plumber, your primary responsibilities include installing, repairing, and maintaining the plumbing systems, such as water supply, drainage, and heating. You troubleshoot and fix issues like leaks, clogged drains, and broken pipes, ensuring all plumbing systems function properly and safely. Regular inspections, adherence to safety standards, and responding promptly to maintenance requests are key aspects of the role.
Job Summary
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate with appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to managers; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Job Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Exciting career opportunities await you! Join our team, and we provide a welcoming environment where your skills can thrive. Benefit from attractive pay, comprehensive perks, and a work culture that promotes growth and development.
At Century Marina Hotel, our unwavering goal is to become the ultimate standard for hospitality in the Middle East. We strive to be recognized for the excellence of our dedicated staff, the ethical foundation of our operations, and the unparalleled quality of our services.
We offer various exciting hospitality industry roles at the prestigious Century Marina Hotel, Lusail. You will enjoy a competitive salary and comprehensive benefits package, as well as exclusive lifestyle perks, all in line with the State of Qatar's rules and regulations and our group HR policies.